PERFORMANCE EXPECTATIONSIlgen, D. R. (1971). Satisfaction with performance as a function of the initial level of expected performance and the deviation from expectations. Organizational Behavior and Human Performance, 6, 345-361.
This study had two purposes: (a) to consider the relationship of satisfaction to the difference between expected performance and reported performance, and (b) to investigate the effect of the difference between expectations and experience on performance satisfaction without ignoring the level of expectations, or confounding level with experience.
Ss were given performance feedback independent of their actual performance after estimating what performance would be prior to each trial.
The following features resulted:
Implication. The type of feedback provided for performance will govern the satisfaction levels of athletes. For it to have its most impact feedback needs to be: explicit, accurate, relevant to goals, and relevant to the individual.
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